General Questions

Q: Are Lux Oasis products handmade?

A: Yes! Our products are handcrafted in small batches to ensure quality and freshness.

Q: Where do you make your products?

A: All Lux Oasis products are handcrafted in the USA.

Product & Ingredients

Q: Are Lux Oasis products all-natural?

A: Yes, our products are formulated with high-quality natural ingredients, free from harsh chemicals, sulfates, parabens, paraffins, mineral oil, and DEA.

Q: Are your products suitable for sensitive skin?

A: Yes! Our products are carefully formulated for sensitive skin and are free from common irritants. However, we always recommend performing a patch test before use. If you have extremely sensitive skin, our unscented options are the best choice for you.

Q: Do your products contain fragrances?

A: Some of our body butters are scented with skin-safe fragrance oils, while others are available in unscented versions for those with fragrance sensitivities.

Q: Are your products vegan-friendly?

A: Yes! Our products are free from animal-derived ingredients, making them 100% vegan-friendly.

Q: Are your products gluten-free?

A: Yes! Our products do not contain gluten-derived ingredients.

Q: Do Lux Oasis products contain soy?

A: No, our formulations do not include soy-based ingredients.

Q: Do you test your derivatives on animals?

A: No, Lux Oasis is a cruelty-free brand. We do not test our products on animals, and we ensure that our ingredient suppliers follow cruelty-free practices as well.

Q: Are your products safe for pregnant and/or nursing clients?

A: Our products are made with gentle, skin-nourishing ingredients, but we always recommend consulting your doctor before using any new skincare product during pregnancy or while nursing.

Q: Where does Lux Oasis source its ingredients from?

A: We carefully source our ingredients from reputable suppliers who prioritize quality, sustainability, and ethical practices.

Q: What does Lux Oasis use for colors and scents in the products?

A: We use natural mica powders for coloring and high-quality fragrances or essential oils for scenting our products. We also offer unscented options for those with sensitivities.

Q: Do your products have an expiration date?

A: Yes, because our body butters are made with natural ingredients and free from harsh preservatives, they typically last 12 to 18 months when stored properly.

Q: How do I store my products?

A: To maintain the quality and longevity of your products, store them in a cool, dry place away from direct sunlight and heat between 65°F – 75°F (18°C – 24°C). Avoid introducing water into the containers to prevent contamination. If you notice any changes in texture, scent, or color, we recommend discontinuing use.

Q: Can I still use my whipped body butter if it melts?

A: Since our body butters are made with natural ingredients and no artificial stabilizers, they may melt in warm temperatures. If your butter melts, simply place it in the refrigerator for a few hours until it solidifies. While the texture may change, the nourishing properties remain the same! To prevent melting, store your body butter in a cool, dry place and avoid leaving it in direct sunlight or hot environments.

Returns Policy

Q: What is your returns policy?

A: Click here to see our full returns policy.

Orders & Shipping

Q: What is your shipping policy?

A: Click here to see our full shipping policy.