Shipping Policy

At Lux Oasis, we strive to ensure that your orders arrive quickly and safely. Please review our shipping policy below:

Processing Time

  • In-stock orders are generally shipped within 5-7 business days from the order date (excluding weekends and major holidays).

  • During peak seasons or sales, processing times may be extended.

  • You will receive a confirmation email with tracking information if you chose shipping as your delivery option.

  • You will receive pickup instructions via email if you chose local pickup within a 20-mile radius of zip codes 35758 and 70118. Or you may call or text us at 256-258-9659 to coordinate.

Shipping Methods & Delivery Times

Lux Oasis uses USPS for all shipments within the U.S., including AK and HI. We do not ship to P.O. Boxes or Freight Forwarders.

We currently do not ship to international locations.

Delivery times vary based on destination. Products are shipped from New Orleans, LA and Madison, AL via ground shipping. Shipping times are estimates only and may vary due to carrier delays or unforeseen circumstances not in Lux Oasis’ control.

Shipping Rates

Shipping costs are calculated at checkout based on your location and weight of your order.

Lost, Stolen, or Delayed Packages

Lux Oasis is not responsible for lost, stolen, delayed, or damaged packages in transit once your order has been handed over to the shipping carrier.

Ownership of the package passes to the customer once tracking reflects that the item is in the possession of the carrier. If your tracking information indicates that your package was delivered but you have not received it, or if it appears delayed/lost in transit, please contact the shipping carrier directly to file a claim using your tracking number.

If you need assistance gathering your order details to submit a carrier claim, please reach out to our team at contact@lxoasis.com and we will gladly help provide the necessary information.

Address Accuracy

  • Please ensure your shipping address is correct at checkout.

  • Lux Oasis is not responsible for orders shipped to incorrect addresses provided by the customer.

Order Changes & Cancellations

  • Orders cannot be changed once they are placed.

  • If you need to cancel your order, email us at contact@lxoasis.com within twelve (12) hours of purchase. We cannot guarantee cancellations after this timeframe.

For any further questions, feel free to contact us at contact@lxoasis.com.

Thank you for choosing Lux Oasis!